Lunaria Return & Exchange Policy
We want you to love your Lunaria purchase. If you’re not completely satisfied, here’s how our return and exchange process work:
1. Return Requirements
· Timeframe: Returns accepted within 10 days of purchase
· Condition: Items must be unworn, undamaged, with all original tags and packaging
· Exceptions: Worn, altered, or damaged items cannot be returned
2. Exchange Options
· Timeframe: Exchange requests must be made within 10 days of purchase
· Options: Available for size, color, or style changes (subject to stock availability)
· Alternatives: If your preferred item is unavailable, we’ll offer a refund or help you select a different product
3. How to Return
1. Contact us at 00201277588890 with your order details and reason for return
2. Wait for our authorization and return instructions
3. Note: Customers cover return shipping unless the return results from our error
4. Refund Details
· Timing: Processed within 3-5 business days after we receive your return
· Method: Credited back to your original payment account
· Shipping Costs: Original delivery fees aren’t refundable (except for our mistakes)
5. Problem with Your Order?
If you receive a defective or damaged item:
· Contact us immediately at 00201277588890
· Include photos showing the issue
· We’ll arrange a replacement or full refund
Our customer service team is happy to help with any questions – just contact 00201277588890 Thank you for choosing Lunaria